About “Congratulations Dear Amazon Customer” scam

“Congratulations Dear Amazon Customer” scam is a generic giveaway scam that tries to trick users into revealing their personal information to scammers. It’s a type of scam that claims users have won some kind of prize, which they can get after answering a survey and filling in their personal information. While this particular scam is disguised to look like Amazon is doing the giveaway, Amazon has nothing to do with it. Its name is merely misused for malicious purposes. It’s fairly common for this to happen, as users are more likely to interact with a disguised scam if they see a familiar name.


Congratulations Dear Amazon Customer scam


“Your IP address has been selected to receive a FREE Apple iPhone 12 Pro, Samsung Galaxy Tab or a Kindle Paperwhite!” is what this particular scam claims. The pop-up claims that all you need to do is answer a few questions to receive the prize. The questions are very generic and mainly focus on your Amazon experience. Whatever you answer in the survey, you will be asked to pick your prize.

Congratulations Dear Amazon Customer scam (2)


You would then be asked to fill in your personal information (full name, email address, home address, phone number, etc.) to supposedly receive your prize. However, since this isn’t a legitimate giveaway, you would be giving away your personal information to cybercriminals. Your information would likely be sold on hacker forums as well, which means other malicious actors would also get access to it. They could then use the information to perform further scams on you. Only they would be more sophisticated and convincing because they would include your personal information. In some cases, these scams ask for a small payment as well, supposedly a shipping fee. So not only do they phish personal information, but they can also steal money, no matter how small of a sum it may be.

For future reference, every single giveaway notification that appears when you’re browsing will be a scam. Companies like Amazon, eBay, Google, etc., do not host giveaways like this. If they were to do a giveaway (although it’s very doubtful), it would be announced via legitimate channels, not random pop-ups you encounter when browsing high-risk websites.

It’s important to determine why you’re being redirected to questionable websites because your computer may be infected with something. In most cases, users are redirected when browsing high-risk websites without an adblocker program. If you don’t have an adblocker, we highly recommend you get one because not only will it block random redirects, but you will also see less intrusive ads. It’s also possible that your computer has adware installed, which is what’s triggering the redirects. It’s easiest to identify adware with an anti-virus program.

Why are you redirected to this scam?

You could be redirected to questionable websites and scams for a number of reasons. It’s usually users’ visited sites that are to blame for random redirects to scams like the “Congratulations Dear Amazon Customer” scam. Certain websites are considered high-risk because of the ads they expose users to. For example, sites with pornographic and/or pirated content often trigger redirects. To avoid being redirected, simply install an adblocker program.

Adware infections can also cause redirects, albeit this happens much less frequently. Adware is a very minor infection when compared to other kinds of malware like trojans and ransomware. However, dealing with it can be very annoying. Adware and similar infections are bundled with free software as extra offers in what’s known as software bundling. These offers are set to install automatically alongside the program without needing confirmation from users. Programs that install this way are typically flagged as potential threats by anti-virus software. If you learn to install free programs correctly, you should be able to avoid these unwanted installations.

Although the offers are optional, you must manually deselect them to prevent their installation. This shouldn’t be a problem if you know how to install free software correctly. When given the option, select Advanced (Custom) settings during installation. All added offers will be concealed and allowed to install alongside if you choose to use Default settings, which the installation window recommends. If you choose Advanced options, the additional offers will, however, become visible. Those settings will also allow you to deselect all offers you do not want. Keep in mind that no legitimate program will ever attempt to install using the software bundling method so you should always deselect the boxes.

“Congratulations Dear Amazon Customer” scam removal

We recommend scanning your computer with anti-malware software to check for an adware infection. It’s easier to identify and deal with adware using anti-virus software because the program would take care of everything. If adware is to blame for the redirects, they will stop once you remove the adware. We also suggest installing an adblocker program to block redirects and other intrusive ads, especially when browsing high-risk websites.